Return & Refund Policy

1. Overview

At CarryZora, we want customers to feel confident when purchasing bags and accessories through our online store.

This Return & Refund Policy explains how to request a return, the condition requirements that apply to returned products, how refunds are processed, and what to do if an order arrives damaged, defective, incorrect, or incomplete.

This policy applies to purchases made through carryzora.com, operated by [LEGAL COMPANY NAME].

Our standard voluntary return window is 30 calendar days from the date the order is delivered. This policy does not limit mandatory rights or remedies available under applicable consumer-protection laws.

2. Return Eligibility

To qualify for a standard return, a product should meet the following conditions:

The return request is submitted within 30 calendar days after delivery.
The item is unused and in its original condition.
The product is free from customer-caused stains, scratches, tears, odors, or other damage.
Original tags, protective materials, dust bags, accessories, and packaging are included where supplied with the product.
The customer provides the relevant order number and any information reasonably necessary to identify the purchase.

Bags should be inspected indoors and handled carefully when checking their size, design, material, compartments, and carrying style.

Products that have been used outdoors, carried with personal belongings, washed, altered, or damaged through improper handling may not qualify for a voluntary change-of-mind return.

These condition requirements do not override applicable rights relating to defective, damaged, misdescribed, or non-conforming products.

3. How to Request a Return

Please follow these steps:

Step 1 — Contact customer service.

Email [CUSTOMER SERVICE EMAIL] with your order number, the item you wish to return, and the reason for your request.

Step 2 — Provide supporting information if needed.

For damaged, defective, incorrect, or incomplete orders, include clear photographs of the product, its packaging, and the relevant issue where reasonably possible.

Step 3 — Wait for return instructions.

We will review the request and, if approved, provide the return address and instructions. Do not send products to an address that has not been confirmed by our customer service team.

Step 4 — Package the item securely.

Use suitable protective packaging to prevent crushing, scratches, moisture exposure, or other transit damage.

Step 5 — Send the return and retain tracking information.

Unless we provide a prepaid label or other instructions, the customer should use a trackable shipping service and retain proof of shipment.

Approval of a return request does not by itself guarantee a refund; the returned item must satisfy the applicable policy or legal requirements.

4. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless we expressly state otherwise or applicable law requires us to pay them.

Original shipping charges, expedited delivery charges, customs fees, and other separately incurred costs are not automatically refundable for a voluntary return, except where required by law or expressly stated in the applicable offer.

If the product is confirmed to be defective, materially misdescribed, incorrect, or damaged before delivery, we will assess the appropriate remedy and cover or reimburse reasonable return shipping costs where required by applicable law or agreed as part of the resolution.

Customers should contact us before paying substantial return shipping costs so that we can explain the available procedure.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If you receive a bag that is damaged, defective, materially different from its product description, or not the item you ordered, contact [CUSTOMER SERVICE EMAIL] as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Photographs showing the affected area or incorrect item, if available.
Photographs of the shipping packaging if it appears damaged.

We may request additional information or arrange a reasonable inspection to understand the issue.

Depending on the circumstances and applicable law, the available resolution may include a replacement, repair where appropriate, partial refund, full refund, or another legally required remedy.

Customers are not required to surrender mandatory consumer rights merely because they did not report an issue within a voluntary reporting period stated in this policy.

6. Refund Processing

Once an authorized return has been received and assessed, we will notify the customer of the outcome.

For approved refunds, we will initiate the refund to the original payment method unless another method is agreed upon and permitted by law.

We aim to initiate an approved refund within 5–10 business days after the return has been received and the refund decision has been confirmed. This is a target processing period, not a guarantee that the funds will appear in the customer's account within that time.

After we initiate the refund, the payment processor or issuing bank may require additional time to post the funds. The final posting date depends on the relevant financial institution and payment method.

If a refund does not appear after the expected processing period, please contact us with the order number and any available refund confirmation.

We will not knowingly issue duplicate refunds for the same transaction.

7. Partial Refunds

A partial refund may be appropriate where legally permitted and agreed upon, for example when a customer chooses to keep an item with a minor, documented issue.

A voluntary partial refund is not a substitute for a full refund, replacement, or other remedy where applicable law entitles the customer to a different resolution.

We will communicate the proposed adjustment and obtain the customer's agreement where required before treating it as a voluntary settlement.

8. Exchanges and Replacements

If you would like a different color, style, or product, please contact customer service to confirm whether an exchange is available.

Exchanges depend on inventory, product condition, shipping arrangements, and applicable legal requirements.

Where a product is defective or incorrect, we will consider replacement or another appropriate remedy in accordance with applicable law. A replacement is not guaranteed if the relevant product is unavailable or if a different remedy is legally required.

9. Order Cancellation

If you need to cancel an order, contact us immediately and include your order number.

We will make reasonable efforts to stop an order before it enters fulfillment or is dispatched. Once an order has been packed, shipped, or handed to a carrier, cancellation may no longer be operationally possible.

If cancellation cannot be completed, the customer may request a return under this policy where eligible, without prejudice to any statutory cancellation rights that apply.

If we cancel a paid order, we will arrange the appropriate refund.

10. Items That May Not Qualify for Voluntary Returns

Unless otherwise required by law, the following may be excluded from standard change-of-mind returns:

Products that have been materially used or damaged after delivery.
Items altered, repaired, washed, or modified by the customer.
Products returned with missing components or accessories originally supplied, where the omission affects eligibility.
Products damaged because of improper care, misuse, or failure to follow reasonable product instructions.

Any statutory rights concerning defective or non-conforming products remain unaffected.

11. Lost or Unreturned Parcels

Customers returning products are responsible for following the authorized return instructions and retaining available shipment evidence.

If a return parcel appears lost in transit, we may request the carrier's tracking information or proof of shipment to help investigate.

We will assess the circumstances fairly and apply any mandatory consumer-protection requirements. A refund will not be denied solely on a basis prohibited by applicable law.

12. Promotions and Discounted Orders

Refunds for promotional purchases will be calculated according to the amount actually paid for the eligible item, subject to the terms of the promotion and applicable law.

If a discount depended on purchasing multiple items, returning one or more items may affect the remaining discount where the promotional terms clearly provided for that adjustment and the adjustment is lawful.

Shipping charges and promotional benefits will be handled consistently with the original offer and applicable legal requirements.

13. Chargebacks and Payment Disputes

If you believe a charge is incorrect or an order has not been handled properly, please contact us so we can review the transaction and attempt to resolve the issue.

We may provide relevant order confirmations, shipment records, correspondence, and refund information to the payment processor or financial institution when responding to a legitimate payment dispute.

This section does not restrict your right to contact your bank, card issuer, payment provider, or relevant consumer-protection authority.

14. Contact Us

For return authorizations, refunds, replacements, and order-related questions, contact:

Business Name: [LEGAL COMPANY NAME]
Email: [CUSTOMER SERVICE EMAIL]
Website: https://carryzora.com/
Business Address: [REGISTERED BUSINESS ADDRESS]

Please include your order number in all return or refund correspondence so that we can identify your transaction and respond efficiently.