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          Shipping Policy

          1. Overview

          CarryZora aims to provide a clear and reliable delivery experience for customers purchasing bags and fashion accessories through our online store.

          This Shipping Policy explains order processing, dispatch, delivery estimates, tracking, address accuracy, customs procedures, and how we handle shipment problems.

          All orders are subject to product availability, payment authorization, shipping restrictions, and the delivery options displayed at checkout.

          2. Order Processing Time

          Our proposed standard order processing time is 1–3 business days after payment has been successfully authorized and the order has passed any necessary verification.

          Business days generally exclude weekends and applicable public holidays.

          Processing may include payment confirmation, inventory checks, order review, picking, packaging, and preparation for dispatch.

          Orders placed during promotional campaigns, peak shopping periods, or public holidays may require additional processing time. Orders requiring address clarification, payment verification, or inventory confirmation may also take longer.

          Order processing time is separate from transit time. A shipment estimate should therefore be understood as the time required for the carrier to deliver the parcel after dispatch, not the total time from checkout unless expressly stated otherwise.

          3. Shipping Destinations

          We ship to the destinations available at checkout. Available countries, regions, and delivery services may change according to carrier coverage, local regulations, operational capacity, and product availability.

          If a destination is not supported by the checkout system, please contact customer service before placing an order.

          We do not guarantee delivery to every address within a country. Certain remote locations, restricted territories, military addresses, postal boxes, or locations subject to carrier limitations may not be serviceable by every shipping method.

          4. Estimated Delivery Times

          For planning purposes, our proposed standard delivery estimate for eligible addresses in the United States is 3–7 business days after dispatch.

          International delivery times, where international shipping is offered, depend on the destination, carrier, customs procedures, and selected shipping method. Any applicable estimate should be displayed at checkout or confirmed by customer service.

          Delivery estimates are not guarantees unless explicitly represented as guaranteed delivery commitments.

          Actual delivery times may be affected by weather, transportation disruptions, customs inspection, public holidays, incorrect address details, security screening, or other events outside our reasonable control.

          If a specific delivery estimate is shown at checkout, please refer to that estimate for your order.

          5. Shipping Fees

          Applicable shipping fees are displayed at checkout before the order is submitted.

          Shipping fees may vary according to destination, parcel size, parcel weight, delivery method, promotional offers, and other relevant factors.

          Free shipping may be offered for qualifying orders or during specified promotions. Eligibility requirements, excluded destinations, and any minimum purchase requirements will be stated in the relevant offer.

          Unless otherwise stated, shipping promotions do not automatically cover customs duties, import taxes, or other charges imposed by destination authorities.

          6. Order Confirmation and Tracking

          After placing an order, customers may receive an order confirmation by email.

          Once the order has been dispatched and tracking information becomes available, we may send a shipping confirmation containing the tracking number and carrier information.

          Tracking systems may take time to register a new parcel. It is normal for tracking updates to be temporarily unavailable while the carrier receives, scans, or transfers a shipment.

          Customers should use the tracking link or carrier details provided in the shipping confirmation to review available delivery information.

          If tracking information remains unavailable for an unusually long period, please contact customer service with your order number.

          7. Accurate Delivery Information

          Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, and country.

          Please review the delivery information carefully before submitting an order.

          If you identify an error, contact us immediately. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once fulfillment has begun or the parcel has been transferred to the carrier.

          Additional shipping charges, delays, or failed delivery attempts may arise from incorrect or incomplete address information, subject to applicable law and the circumstances of the shipment.

          8. Customs, Duties, and Import Taxes

          International shipments may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

          Unless the checkout page or a written shipping confirmation expressly states that such charges are included, the customer may be responsible for applicable import charges assessed by the relevant authorities.

          Customs clearance times are outside our direct control. We cannot guarantee the timing of customs inspections or the release of an international parcel.

          Customers should review the import requirements applicable to their destination before ordering.

          9. Delays and Delivery Exceptions

          A delivery estimate may be affected by circumstances such as:

          • Severe weather or natural disasters.

          • Carrier network congestion or operational interruptions.

          • Customs inspection or regulatory clearance.

          • Public holidays and peak shopping seasons.

          • Incorrect or incomplete address information.

          • Failed delivery attempts or recipient unavailability.

          • Events affecting transportation or public infrastructure.

          When a material shipping issue is identified, we will make reasonable efforts to review the available tracking information and communicate relevant updates.

          A delay does not automatically establish that a parcel is lost. We may need to allow the carrier a reasonable investigation period before determining the appropriate next step.

          Nothing in this policy excludes remedies required by applicable consumer law.

          10. Lost, Missing, or Misdelivered Packages

          If your tracking information indicates that a parcel is lost, has stopped moving for an unusually long period, or may have been delivered to the wrong location, please contact [CUSTOMER SERVICE EMAIL].

          Please provide your order number and tracking number, together with any relevant delivery information.

          We may contact the carrier, review tracking scans, or request additional details to investigate the issue.

          Where a parcel is confirmed lost or otherwise undelivered, we will assess the appropriate remedy under the circumstances and applicable law. This may include a replacement, refund, or other resolution where appropriate.

          A tracking status marked “delivered” may be considered as part of the investigation, but it will not automatically override legal rights or settle every delivery dispute.

          11. Damaged Parcels and Incorrect Items

          If your parcel arrives with visible damage, or if the package contains an incorrect or incomplete order, please contact customer service as soon as reasonably possible.

          Where available, retain the packaging and take photographs showing the external parcel, shipping label, and affected product.

          This information may help us assess whether the issue occurred during packing, transportation, or delivery.

          We will review the available information and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

          12. Split Shipments and Inventory Availability

          Depending on inventory availability and fulfillment arrangements, items in a single order may occasionally be shipped separately.

          If an order is split into multiple shipments, tracking details may be provided separately where available.

          If a purchased item becomes unavailable after the order has been placed, we may contact the customer to discuss an appropriate solution, including an alternative product if acceptable, partial fulfillment where agreed, or a refund for the unavailable item.

          We will not substitute a materially different product without an appropriate basis and any consent required by law.

          13. Refused or Undeliverable Shipments

          If a parcel cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to complete required customs procedures, the carrier may return it to the sender or dispose of it according to its applicable rules.

          Please contact us promptly if you believe a shipment may be returned.

          Any refund, reshipment, or deduction of shipping costs will be assessed based on the circumstances, the applicable shipping terms, and mandatory legal requirements. We will not impose deductions that are prohibited by law.

          14. Contact Information

          For shipping questions, tracking assistance, delivery exceptions, or address corrections, contact:

          Business Name: [LEGAL COMPANY NAME]
          Email: [CUSTOMER SERVICE EMAIL]
          Website: https://carryzora.com/
          Business Address: [REGISTERED BUSINESS ADDRESS]

          Please include your order number in your message to help us locate the shipment and review the available information.